Social Solutions Support

Before submitting a request, be sure to check out our Social Solutions Support Center to see if your question can be answered there.

Social Solutions Support Requests should be sent to support@breakthroughcollaborative.org. While we would prefer email, please feel free to call as well, but when you call, please use the following format (Email or Phone) when submitting a Support Request:

Subject Line: Support Request from <<Your Site Name Here>>
In the Body of your email, please fill in the following fields:
1) Description of Issue
2) Priority
---- High Priority – This issue needs immediate attention, something you are working on hinges on this being tended to now.
---- Normal Priority – This issue is pressing, but can wait at least a week.
---- Low Priority – This issue tends to be more of a nuisance that you notice or can wait at least two to three weeks before it is tended to.
3) Due Date – list a date you would like this issue resolved by.

We will file your support request and get back to you with a case number and when we expect to have the issue resolved by.