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Social Solutions Support Center

**Important News/Recent Developments**

  • There is a new way to submit support request that would allow us to better serve your needs, to learn more please go back to the Support Request Page.
  • Take your time to navigate through this page as it contains a wealth of information from How To Guides, Manuals, and others. We plan to add more soon!
  • Go back to Log In page by clicking >>Here<<
Training Calendar

There are no more dates for December, check out our January Calendar below. To download an MS Excel Document of ALL the trainings, click here.

To sign up for any trainings, email Carlos at training@breakthroughcollaborative.org, please include the name of the training and date in the subject line. Ex) Subject: Open Forum Friday, 12/7/2007.

Entering Teacher Information Wednesday, 1/9/2008
8:00 am PT
Finally, you can track your teachers in the Social Solutions database. Learn where to track them, what data fields are available, and how to keep types of teachers (summer, school-year, & master/mentor) separate, as well as years of teachers separate.
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Open Forum Friday, 12/7/2007
11:00 am PT
Do you have a specific question? Want to talk through some of your ideas? You can reserve one-on-one time to review your questions and ideas. Time slots will be based on a first-come, first-served basis.
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Using Outcomes Wednesday, 1/16/2008
8:00 am PT
As of now, two Outcomes (tracking Home Contacts & Incident Reports) are available for you to use. Learn why these are important to your work, how other sites use these features, and how to use them.
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New Site Staff Training Friday, 1/18/2008
11:00 am PT
Are you the new kid on the block? Sign up for this training to get your log in and password information as well as learn the basics of this database your site is using.
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Open Forum Friday, 1/25/2008
11:00 am PT
Do you have a specific question? Want to talk through some of your ideas? You can reserve one-on-one time to review your questions and ideas. Time slots will be based on a first-come, first-served basis.
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Important Documents and Downloads  

Upload Templates
Batch Upload – Report Card Numeric
Batch Upload Report Card Letter
Batch Upload – Demographic Working Template
Batch Upload – Medical Assessment Template

Manuals
Social Solutions Quick User Guide
Social Solutions Map
Social Solutions Software Manual
Guides
Batch Uploads
Enroll Participants
Exporting Email Info to MS Outlook
Specific Group Mailings
Using Report Card Assessment

FAQ

The answer to your problem may be in this document.

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